Water kefir may seem challenging at first as there are a lot of contributing factors. However, our customer service team is highly knowledgeable and would be happy to work one-on-one with you to ensure your success in making water kefir. Send an email to hello@happygutpro.com and explain what you are experiencing.

If after talking with our team and you are still not completely satisfied with one of our products, we will issue a refund.