How Shipping Works
We ship to the United States of America and Canada.
FREE SHIPPING is offered to the Continental US and Canada, where applicable.
Our shipping rates are generated based on your location. Add all of your items to the cart and before you checkout you will be given shipping rates to chose from. Our shipping couriers include: Canada Post, FedEx, Canpar and UPS. After you checkout you will be given a tracking number.
Water Kefir Grains are shipped via Canada Post letter mail and will not have a tracking number. Shipping on Water Kefir Grains is FREE.
FREE shipping on individual packages of flavouring infusions using coupon code INFUSION99
FREE shipping on all orders over $125.
Free shipping does not apply to canned drink products except for those who are able to select Local Delivery at checkout.
Easy Returns and Exchanges
If for any reason you are not completely satisfied with one of our products, you can send it back within 30 days. As long as the item is in new condition, we will offer a full refund lest the cost of return shipping. Email email@example.com and we’ll get you taken care of.
We hand package and ship all of our products within 48 hours of receiving an order to ensure your items are as fresh as possible.
If for any reason your product is damaged during shipping, email firstname.lastname@example.org for a replacement.
Our canned drinks are exempt from these policies due to their nature and how they are shipped. Please contact us at email@example.com if you experience an issue with our canned drinks.